写好了投诉信去投诉那个系统和洛杉矶登机口的地勤。当然，你们空服的服务还是很好的。”（面对面当然要说好话啦……）。我还拿出手机给她们看我确实写了上千字……
空服主管：“没问题，那些地勤有时候确实应该被投诉一下。您知道的，他们其实不属于我们公司，是外包给外面其他公司做的……”
最后，还被我忽悠了一杯空服私人特饮热柠檬蜜，正好我喉咙有点痛，这玩意儿可不是人人能喝到的！
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2024年1月27日凌晨5点41分，我终于踏足香港机场。那天非常非常冷，只有摄氏八度，比我在美国还冷。我回到家已经差不多7点，天还没亮，饥寒交迫、头晕发烧、口干鼻干，就一头栽到床上抱着棉被昏迷了。一直睡到下午3点才爬起来上街找吃的……就这么着，美国The SHOT Show之行就正式画上了句号。
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下面就是我那封‘旷古绝今、荡气回肠，上天下海、文采风流、发人深省、流芳千古’的投诉信的原文！
CX883 LAX to HKG, departing 25 Jan 2024, is the MOST TERRIBLE flight I ever taken, out of hundreds of flights in my life.
Why?
1. Your online check-in system SUCKS. While CX allows other passages to check-in 48 hours before the flight, you don’t let me to check-in with a prior connecting flight operating by CX’s partner, which is an American, from LAS to LAX. AA only allow domestic flights to check-in 24 hours before, which means I am 24 hours behind those with a single flight to select a seat. What kind of unfair and ridiculous system it is? I pay the SAME fare(actually more if counting the fare of connecting flight) as with many of those other passengers on the same flight!
I have a bad back which will got uncomfortable after 8 hours of flight. So in long haul I always request for an aisle seat which make me feel better. I have my frequency flyer preference always indicating I need an aisle seat, and I always got one from other airlines EXCEPT CX, for the last two flights with it.
Don’t tell me that I can pay to reserve an aisle seat! Why should I pay a premium when nobody or other airlines need to???
This time, I am unlucky as well and got assigned, unwillingly, a seat 40F(non-aisle) as I checked-in 24 hours later than other passengers.
I immediately called the online customer services but they are unable to help at all. Just keep telling me to ask at the gate or after on board. But I knew it could not be arranged as this route is always full loaded.
2. Your gate agent at LAX SUCKS. The particular name Karolina, was rude and with very bad attitude. OK, I understand she might not be helpful with a full loaded flight, but her poker face and no value attitude made me annoying. I AM a paid customer not a beggar to beg for a seat! Be polite and smiling even you could not help!
In fact, just before boarding, your online CS told me that there is a vacant aisle seat 40D that I could ask the gate agent or attendants onboard. But of course after I boarded, that seat was taken. It makes me wonder if there is a conspiracy that when I asked the such Karolina, the seat was actually available but she just refused to help, and then later the seat was assigned to others.
I understand you outsource gate agents overseas for cheaper cost, but an up-to-expectation service level have to be managed.
I have asked your CS to file complaint to this Karolina, separately.
3. The passengers next to me SUCK. The one who finally took the 40D and 40E(left side to me) were a mother and a 3-4 years old girl. I don’t know what language they speak. The girl sat at 40E(next to me) is so energetic and waving her arms and legs and yelling all the time while she was awake. Then her mother let her lied down across the two seats with legs towards me. While the girl was sleeping she kept kicking me once every 10min. I asked the mother to keep her girl under control but seems she don’t understand English nor Chinese, and showed no regret gratitude as a common sense.
After 3 hours of flight I wanna got a nap and finally unable stand the“side-kicks”. The flight attendants were helpful to arrange the girl to sleep the opposite way(legs outside) and sat at 40D when awake. But I was already totally interrupted and could not rest at all, plus my hurted back after long hours.
Maybe a SUCK airline only worth taking SUCK customers?
If I were CX management I would blacklist them and need them to buy 3 tickets next time to mess around on the side, rather than to let them make troubles to your normal, loyal customers.
All of these won’t happen if I got an aisle seat at the first time.
4. Plus, the gentleman at 39F laid his seat back all the way as long as he was allowed to(this is his rights anyway), and a young couple at 40H and 40J carried an infant who occasionally cries(not that bad under the parents’ control). But all of these added together makes my travel experiences very very very BAD this time.
I never complain over my 30 years of flying experiences but until this time, I could not stop to do so.
From now on I will avoid CX as long as I could. Other airlines serve me much much better, and cheaper.
Sorry CX, you have lost a loyal frequent travelling customer. And if you guys keep your services this way, you will ultimately lose all your loyal customers.
P.S. Don’t ask my booking reference and name again again and again. With all the above info you should be able to check out everything. If you couldn’t, you deserve to go down with your suck business.